See Frequently Asked Questions regarding Orders, Delivery & Postal Services.
For information regarding Payments, Deliveries & Returns, see our Terms & Conditions page.
Should you experience any System issues or have questions regarding the Webpage, products or Newsletter Subscription, kindly complete the Contact Form below with your details.
Our Support team will to get back to you as soon as possible.
All delivery charges are based on the package’s weight and size. It will be automatically calculated once the products have been selected to complete the order.
We accept the following Payment Methods:
Stripe for International Mastercard / Visa Credit Cards;
Free IBAN Bank Transfers in Switzerland;
TWINT for Swiss Clients or
Cash On Pick Up for Local Clients.
Please see Terms & Conditions for related fees & Bank Information.
We use Swiss Die Post with Next Day Delivery, which is Tracked, Registered & Insured.
International delivery of packages will depend on your location & includes cost for Exporting overseas. Please see Shipping for more information.
Yes, your data is protected. Our Online shop uses SSL encryption.
You will receive an order acceptance via email. We will receive an email at the same time & will fulfill it as soon as possible. If there are any issues, we will contact you via email.
You will receive a copy of your original or amended invoice once the package has been completed & sent.