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‘Contact Us’

Frequently Asked Questions
Orders, Delivery & Postal Services.
For Medical Concerns,
book your Consult Therapist
session to discuss
medical history & conditions.

We value your privacy &
GDPR Data Protection.
For information about Payments,
Deliveries & Returns
see our Terms & Conditions page.

System Support or Issues, please email


Frequently Asked Questions

We hope the Frequently Asked Questions answer any of your queries.  There is more information about Postal Deliveries below.

What are the delivery charges for orders from the Online Shop?

All delivery charges are based on the package’s weight and size. It will be automatically calculated once the products have been selected to complete the order.

Which payment methods are accepted in the Online Shop?

We currently accept:
Stripe for International Mastercard / Visa Credit Cards;
Free IBAN Bank Transfers in Switzerland;
TWINT for Swiss Clients or
Cash On Pick Up for Local Clients.
Please see Terms & Conditions for related fees & Bank Information.

How long will delivery take?

We use Swiss Die Post with Next Day Delivery, which is Tracked, Registered & Insured.

International delivery of packages will depend on your location & includes cost for Exporting overseas. Please see Shipping for more information.

How secure is shopping in the Online Shop? Is my data protected?

Yes your data is protected.Our Online shop uses SSL encryption.

What exactly happens after ordering?

You will receive an order acceptance via email. We will receive an email at the same time and will fulfill it as soon as possible.If there are any issues, we will contact you via email.

Do I receive an invoice for my order?

You will receive a copy of your original or amended invoice once the package has been completed and sent.