Tag Archives: customer satisfaction

Brand, Essentially Lili Products, Skincare Tips

Health Beauty & Wellness Awards

Posted on by Lili Giglia
Health Beauty Awards
11
Mar

Health Beauty &
Wellness Awards

How accepting this validates our
accomplishments & journey for success.

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Many of you recently took part in Voting for Essentially Lili’s Health Beauty and Wellness Awards. Whilst I had never been nominated for anything before, I was beyond ecstatic when you all jumped in to vote for both my business and me as a person.You have NO idea how delightful it is to receive and read the screenshots, comments and testimonials.You made me feel validated, as the Magic Pot creator who has a purpose for helping you feel confident about yourself!

On the 9th of March, the deliberation by the panel was to take place. Later that evening, the quick announcement was made! ‘Best Online Skincare & Wellbeing Retailer Switzerland’ had been awarded to Essentially Lili.

You can ask my kids, I read it out loud, arms in the air ‘YES’, so happy and excited.I mean, seriously, that’s amazing right? I took a copy of the announcement and shared it with my family and closest before posting it on Social Media. How exciting to receive this award! I felt like my hard work had been recognised, first and foremost, by You, my Clientele, and then by the Selection Panel.

This is where my Integrity becomes the foundation of who I am, and what I represent about my Brand – being honest and true for what I make, what I do, how I price and take care of my customers. I was over the moon about receiving an Award.I loved my clientele’s testimonials, votes and Goodwill

When I asked you to vote for my business and your products, it’s not something that anyone just does without wanting to. Providing your testimonials and reasons why you love the products, explaining how these made you feel, whilst sharing your personal experiences is exactly that – intimate and special to you and me.

Gallery of Products: The Original Health & Beauty Award, Quote by Linda Fiorentino, Testimonial Submissions Antonella & Abhi.

Best Online Skincare & WellBeing Retailer
Linda Fiorentino Quote
Vote Abhi Switzerland
Vote Antonella Australia

” All Our Dreams Can Come True if we have the courage to pursue them”. Walt Disney

And for this reason, I want to celebrate YOU for your votes, all 115 of them, the email messages of support, encouragement, and appreciation which were received with happiness and extreme humility on my part. These are some of the screenshots and posts that were shared by You with me. Sent from Switzerland:

• Yes definitely! I would wholeheartedly vote for you! I have been sharing the love for your products – sharing is caring! – Anete B

• Every night when I look at what’s left of my Evanesce Balm, I think, “I have to respond to Lili and make another order.” … And I wanted to let you know that I did vote for you! – Christine G

• Best natural skincare products as my skin feels and looks its best with #essentiallylili products. Loyal customer for over 2 years for myself, a 40 yo female (no hormonal breakouts with using these products), a teenage son (controls any acne with magical serum) and a preteen daughter with very sensitive skin that loves sunflower cleanser and youth balm to keep her skin from never drying out! – Diana F

• Hi, done! All the best!!!! You deserve to win! – Judith C

• I have done it. Most welcome. My favourite products, I am happy to do it (vote) – Suma P

• Can I refer to the Go Molly product or would it not fall into the beauty category? This one literally saved my sanity, but I can also refer to the hand cream no problem! – Karolina P

• I have been using Lili’s products for close to 2 years. They are simply amazing. I use the Nourishing Face Balm, Geranium Hand Cream, Lime Foot Repair, Renew Balm and Mandarin Lip Balm. They are made of all-natural ingredients, and they make my skin super soft. My favourite is the Nourishing Face Balm, and I will never use any other face cream again! Apart from being soothing and effective, I love the way they smell… it’s so invigorating to put them on, and I feel like I’m getting spa treatment every time. I can only recommend Essentially Lili products. Hope you win!- Kamali W.

From Abroad:

• Both Miriam and I have voted for you of course. Your products should be in all the shops! -Irit P

• I have nominated you earlier. I mentioned the products and how I’ve moved from Estee Lauder and how it’s improved my skin. Good luck lovely. – Claudene S

• I have known Lili since she was fighting her own personal battle with sensitive skin way before she set up Essentially Lili. She was then, as she is now, totally committed to finding the answer to problem skin. She is passionate about natural products and the healing/benefits of using them. Essentially Lili is an extension of Lili herself, making wonderful soothing products for herself and her close friends, who were going nowhere with conventional treatments…. Adding, You’re very welcome Lili, You deserve it, I only said what I know to be true. Rose R

• I have voted for you and praised your products to the rooftops – Dave

• Not only is Lili a beautiful soul, but she is also passionate about her natural beauty products, helping anyone with whatever skin issues they may have. From babies to the older generation, Lili will use her extensive knowledge and if need be, create a cream or serum that will help remedy any skin problem. I have used multiple products and absolutely love them all.I wholeheartedly vote and support Lili @essentiallylili – Lili Z

Images: Quote from Julia Child; Positive Feel-Good Banners.

This is what I want to remember about the whole Health, Beauty and Wellness Awards Experience. Whilst for me it was and still is important to feel validated, the most important people for what I do is You.When your kids select my product over the other choices at home, or when you tell me you need to stock up in case I take a break, your request for my brand and loyalty are so much more than anything else. Your wonderful messages that encourage, support and push me to keep doing what I do, knowing that one more person is feeling great about themselves with the products chosen to overcome skin concerns.

If you Wish It, Dream It, Love It – Do It.
This has been the quotation and moto I loved from the beginning, in 2015, when I first found it on the boxes that became part of my market stand. This resonated with me, assisting the push to keep trying, experimenting, creating, sampling, collating feedback, sometimes scrapping and starting again. I felt compelled to study and learn, to expand my knowledge, to become the expert and know my ‘stuff’.I want customers to feel confidence when coming to me for help – this is part of the essence of what I do, day in and out.

My goal is to continue making the products that you and I love, to be part of your journey of confidence, self-love, and ultimate well-being. Whilst I could harbour on my initial disappointment, the Award you gave me and how you made me feel validated is worth a whole lot more. For that, I am eternally grateful.

Images: Beauty Quote Zoe Kravitz, 2nd Degree Burns before & after using Renew Balm; Get Your Pot of Magic, Oasis Balm for Psoriasis.

BLOG PARTICIPATION:

  • What kind of amazing awards have you been given?
  • What was the best part of receiving your Award?
  • If there was an Award you could grant, what would it be?

“About Lili & Why I make Essentially Lili Products.”

About Lili & Essentially Lili

My Health Studies include from 2016-2019 Diplomas in Aromatherapy, Holistic Skincare Products, Clinical Nutrition, Stress Management, Reflexology, Holistic Pain Management. I’m a Member of International College of Holistic Medicine.I’m currently studying Clinical Nutrition for Over 50s.

My aim is to help you get the results you want as I have already been on that hard journey to overcome the autoimmune disorder. If you wish to know more about Clinical Nutrition and how to kick start your health, book a private Consultation. Please send an email to info@essentiallylili.com should you need further assistance.  At Essentially Lili, the products made are all using 100% Natural Ingredients.  See the wide variety of Products available on the webpage.

Should you need help in deciding, start by reading the Reviews & Testimonials about other Customers who have enjoyed using the products.We have had some amazing Before & After results from Clients using the All-Natural Skincare products.  Please don’t forget to write your comments and reviews on our pages to share the love with others.

See the Blog Library for previous writings about Alopecia Areata, Face Mapping, Dry Skin in Winter, Raiding Your Fridge, Keratosis Pilaris Tips, Anguish of Acne/Rosacea, How to deal with Cystic Acne & Understanding Your Body. Your feedback allows us to improve the content and information provided and products made.

We look forward to hearing from you, With Love Essentially Lili.

Brand, Essentially Lili Products, Skincare Tips

Customer Satisfaction

Posted on by Lili Giglia
Give Thanks for everything
18
Dec

Customer Satisfaction
The best kind is reading & seeing how
Happy your customers are with their amazing results.

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Testimonials

Customer Satisfaction is the Ultimate Success Story..

I’m sure we all love when someone goes the extra mile to provide genuine Customer Service, and that person makes you feel special and important to them. The service industry used to always be about ensuring customers are looked after. We gave the best service which was then communicated to our managers at Performance Review time.

Ironically this seems to be missing lately as businesses are more interested in making their money, rather than connecting with those they are helping. Some situations are so irritating. For example, when you pick up the phone to resolve a crisis or situation, and the person at the other end isn’t interested in helping you fix the problem. Usually, escalation is the only way to have these kinds of problems sorted.

I remember a time whilst travelling in Europe, I wanted to ask the lady at the Customer Service Desk about the trains. Whilst I was asking the question, she proceeded to shut the blinds in my face, her eyes facing downwards as she spoke into her microphone, ‘I’m closed!’ Oh the shock on my face, thinking how can she be sitting at the customer service desk when she didn’t want to help anyone?

This was just so against the grain of what I had been doing all my years working for Blue Chip companies around the globe. Communication is important, as well as being honest and offering assistance to help resolve situations. In my opinion, this makes the best kind of employees, and are the type that Clients and Managers always like to speak positively about.

At Essentially Lili, we have heard good and bad things, all of which is to help improve and build rapport, reputation, and credibility. In our previous Blogs, we don’t always get things right the first time and with feedback, we are able to change, evolve, and improve … or in some cases, scrap altogether!

What we love the best is when someone is brave enough to ask for help. They send us their close up photos of their skin, including the blokes who add, ‘Lili, here are my pics without makeup on!’ … We love that everyone is able to join in our humour!!

Once their products arrive, they follow instructions on when and how to apply and any other advice given. When the note comes back to say ‘OMG I love your product, my skin feels amazing, my feet look better than ever before, the Rosacea / Eczema has calmed down, the Acne has vanished, the Menopause – what Menopause?’… This has been the best Testimonial and the ultimate feel-good story for us.

I recently met with a customer who took a risk when asking about my non-commercial products earlier this year. She tried it, changed her routines, and saw an improvement over a very short period of time. She then moved on from the problem-solving Magic Serum to the lush Frankincense Face Serum. She looks Absolutely Fabulous and for me, showed Customer Satisfaction at a wonderful level! This made us both feel happy to see how a little bit of change can make a massive difference to how one looks and feels!

With an overall holistic approach, we try to help our customers achieve the results they are looking for. We believe that a happy, stress-free, well-nourished and hydrated body reflects on the outside with clear skin, a fresh mind, and a body that functions according to its purpose. One that is out of balance stressed, not well-nourished is like a car that hasn’t had a regular oil change, which chugs along inefficiently. Please don’t get us wrong – we all have moments like this, where we are stressed and out of sync. Though finding the balance that works for us individually is what we try to achieve.

BLOG PARTICIPATION:

Yep, I’m sure you could share some really bad customer service stories with us!! We are looking forward to seeing some fantastic and some cringe-worthy stories from you. Please Don’t be shy!!

Should you wish to Contact us for more information, email info@essentiallylili.com

You can read more About Lili here, see the range of Products on offer at Shop Categories or refer to our Blog Library for more topics covered.

Kind Regards Lili @ Essentially Lili

 

Brand, Essentially Lili Products, Skincare Tips

Evolution & Experiments

Posted on by Lili Giglia
Evolution & Experiments
12
Sep

From Jar sizes, Labels &
Logo Designs/Development, we begin the next phase of re-branding.
 

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Evolution means development, progression, change and transformation.  They are a great way to describe the evolution of Essentially Lili.

When we started, everything was a process of making quick decisions. Our Jump in with Both Feet approach concerned the labels, our colour codes, information for the customer, designing the logo and building the brand.

There will always be someone who does not understand what we like; nor will they comprehend what’s within our heart and drives us forwards.Colour schemes, for example, is a personal preference.We have had humorous and frustrating times making labels from Essentially Lili’s inception.

We tried all sorts of templates, fonts and had some printer malfunctions too. The worst was the classic ‘We have no ink left in the cartridges after printing a few sheets’!This is when we gave all Essentially Lili products their own colour code.

The labels process is still evolving and improving.We hope to change the design to incorporate all the things we loved about the Evolution process.They will be printed professionally so that we can up-grade Our Brand to the next level.

One thing we didn’t want to do was hastily run to the finish line.We felt so much was important to learn and know beforehand, as we aimed for a little perfection and ultimate customer satisfaction.

Regarding the Evolution of Products, there is always space for improvement after making the batch.  When we make the batch, we check to see how the product sets, then how the balm or serum feels on the skin and combine this with the Customer’s feedback.

Sometimes, the products made don’t even make it passed the blending phase or the setting stages when the feedback is ready!

One time, we were making the Mint Body Butter in a whipped cream formation.  The smell of Peppermint was so delish that we had to keep reminding ourselves it was not for internal consumption!  The door-bell rang when our child arrived home from school.We leaned the whisk to the side of the mixing bowl as we buzzed the door open when we heard the massive CRASH!

The bowl of liquid balm mixed with peppermint fell and was all over the stove, leaving a fraction of the product for us to save!   Urgh, the horror, the clean-up, the butter and oil that needed to be collected, and that delightful smell which we were unable to put on our bodies.  Lesson learned … take the whisk out or don’t answer the door!!

Another time, we were experimenting with making an oil and water-based lotion for the first time. We put the blend into a container to set it in the fridge. A few days later, our son decided he wanted something from the fridge and climbed in reaching for the top shelf where the container was located.  It flew right over the top of him and crashed onto the floor!!!

The water content went one way whilst the oil base went the other!  What a crazy sticky watery mess… though he did provide the feedback about the product which hadn’t worked out!

Sometimes, the product concoction is great for those that use it, whilst the chronic suffers finds the blend not strong enough.Other times, the mix of Essential oils is so spot on that the intended results occur after a few weeks of usage and helps the customer gain their ‘life back’.  Refer to Testimonials.

Our main focus is being able to help people not suffer from aches and discomfort.We have to be open to receiving both positive and negative feedback.This helps us to improve, change, transform, develop, and ultimately Evolve Essentially Lili’s products for Customer satisfaction.

BLOG PARTICIPATION:

We would love to hear from you.Tell us in the comments below about your Essentially Lili Product(s) that you have used and what you love the most about them?

And for those that are brave, we would love to hear about when you tried to do something for the first time, but it had an EPIC fail as we did in our blending experiments!!   It’s not for criticising anyone, but to look back and laugh about what happened instead!We would love to give some products away to those that participate in this!!You have to let us know what you like!

Should you wish to Contact us for more information, email info@essentiallylili.com

You can read more About Lili here, see the range of Products on offer at Shop Categories or refer to our Blog Library for more topics covered.

Kind Regards Lili @ Essentially Lili