Tag Archives: testimonials

Brand, Essentially Lili Products, Skincare Tips

Customer Satisfaction

Posted on by Lili Giglia
Give Thanks for everything
18
Dec

Customer Satisfaction
The best kind is reading & seeing how
Happy your customers are with their amazing results.

QR BLOGDEC16a
Testimonials

Customer Satisfaction is the Ultimate Success Story..

I’m sure we all love when someone goes the extra mile to provide genuine Customer Service, and that person makes you feel special and important to them. The service industry used to always be about ensuring customers are looked after. We gave the best service which was then communicated to our managers at Performance Review time.

Ironically this seems to be missing lately as businesses are more interested in making their money, rather than connecting with those they are helping. Some situations are so irritating. For example, when you pick up the phone to resolve a crisis or situation, and the person at the other end isn’t interested in helping you fix the problem. Usually, escalation is the only way to have these kinds of problems sorted.

I remember a time whilst travelling in Europe, I wanted to ask the lady at the Customer Service Desk about the trains. Whilst I was asking the question, she proceeded to shut the blinds in my face, her eyes facing downwards as she spoke into her microphone, ‘I’m closed!’ Oh the shock on my face, thinking how can she be sitting at the customer service desk when she didn’t want to help anyone?

This was just so against the grain of what I had been doing all my years working for Blue Chip companies around the globe. Communication is important, as well as being honest and offering assistance to help resolve situations. In my opinion, this makes the best kind of employees, and are the type that Clients and Managers always like to speak positively about.

At Essentially Lili, we have heard good and bad things, all of which is to help improve and build rapport, reputation, and credibility. In our previous Blogs, we don’t always get things right the first time and with feedback, we are able to change, evolve, and improve … or in some cases, scrap altogether!

What we love the best is when someone is brave enough to ask for help. They send us their close up photos of their skin, including the blokes who add, ‘Lili, here are my pics without makeup on!’ … We love that everyone is able to join in our humour!!

Once their products arrive, they follow instructions on when and how to apply and any other advice given. When the note comes back to say ‘OMG I love your product, my skin feels amazing, my feet look better than ever before, the Rosacea / Eczema has calmed down, the Acne has vanished, the Menopause – what Menopause?’… This has been the best Testimonial and the ultimate feel-good story for us.

I recently met with a customer who took a risk when asking about my non-commercial products earlier this year. She tried it, changed her routines, and saw an improvement over a very short period of time. She then moved on from the problem-solving Magic Serum to the lush Frankincense Face Serum. She looks Absolutely Fabulous and for me, showed Customer Satisfaction at a wonderful level! This made us both feel happy to see how a little bit of change can make a massive difference to how one looks and feels!

With an overall holistic approach, we try to help our customers achieve the results they are looking for. We believe that a happy, stress-free, well-nourished and hydrated body reflects on the outside with clear skin, a fresh mind, and a body that functions according to its purpose. One that is out of balance stressed, not well-nourished is like a car that hasn’t had a regular oil change, which chugs along inefficiently. Please don’t get us wrong – we all have moments like this, where we are stressed and out of sync. Though finding the balance that works for us individually is what we try to achieve.

BLOG PARTICIPATION:

Yep, I’m sure you could share some really bad customer service stories with us!! We are looking forward to seeing some fantastic and some cringe-worthy stories from you. Please Don’t be shy!!

Should you wish to Contact us for more information, email info@essentiallylili.com

You can read more About Lili here, see the range of Products on offer at Shop Categories or refer to our Blog Library for more topics covered.

Kind Regards Lili @ Essentially Lili

 

Brand, Essentially Lili Products, Skincare Tips

Jump In With Both Feet

Posted on by Lili Giglia
Jump in With Both Feet - Ramont, CH
11
Sep

When Essentially Lili was founded
it was pretty much a
‘Jump in with Both Feet’ experience.
Starting a business from scratch
can be quite scary. 
QR BLOGSEP16b

When Essentially Lili was founded, it was pretty much a ‘Jump In With Both Feet’ kind of experience.

We were unsure of going ahead with this venture. We were afraid of failing, scared, and worried that it would become such an overwhelming experience, that we would not cope as a result.

I contemplated becoming a consultant for a well-known established Brand as the safer option. But I knew I would be unable to promote products that I was unwilling to use on my own face due to what I suffered in my youth.

I remember feeling somewhat overwhelmed as my brain processed the negative thought process of, ‘What if I can’t?What if I fail? What if no one likes what I do?’It is so easy to remain in a negative mindset and so much harder to pull yourself out with your head held high as you plan to ‘Jump in with Both Feet’!

To help overcome my uncertainty, I went to see what other women and mums were doing in Zurich. These Mums are inspirational, to say the least, as they juggle their often very young families, commitments, and businesses to be a success!   They make, create, sell, inspire, share, help, promote, build each other up and encourage other women to do the same.

I said to myself … ‘Well, why not?  If I don’t try, I will never know and might regret this for the rest of my life.

What if they absolutely LOVE Our Brand containing all-natural ingredients for our homemade Products you can choose at Shop Categories, which have No Chemicals or Unnatural Preservatives?  Wouldn’t it be better for people to use the Essentially Lili Products and share via Word of Mouth their love for it to others?

Excited about the prospect of helping others, the name Essentially Lili came to life by bringing together the use of Essential Oils and my name Lili.

Two days later, with a bag of sample containers obtained from our local Chemist / Drogerie, we cleared the kitchen and began making a batch of Nourishing Face Balm to give out to people.We went to Zurich and handed out Essentially Lili samples with a note about the ingredients contained, details about Essentially Lili and how to contact us for more information.

We waited… and waited… and waited for Feedback.   This was the hardest part, waiting and then collating feedback.

Our first client’s face to face feedback (which can be found in Testimonials had me in tears of joy, as I listened to her story and how the Essentially Lili product had helped her in such a short space of time.

Since then, we have been asked to make so many other products that are now in the Essentially Lili Range.  There is feedback about the various products in the Testimonials part of the website which we hope you will enjoy reading.

It has been a roller-coaster journey so far, with mixed emotions of joy and frustration. We have had to juggle the time around our young family and studies.We have been building the brand and reputation, whilst creating and blending products.  The amazing stories shared by people make this journey all worth it.

Blog Participation:

Do you remember a time when you just ‘Jumped Into’ an adventure, a relationship, a new job, a travel destination or even moved to a new Country?How did this make you feel – scared, excited, anxious, nervous or thrilled to the core?

We would love to hear in the comments below what you did, as sometimes we forget just how brave we really are.

Should you wish to Contact us for more information, email info@essentiallylili.com

You can read more About Lili here, see the range of Products on offer at Shop Categories or refer to our Blog Library for more topics covered.

The photo of the kids was taken at Romont in Switzerland expressing how we feel!!

Kind Regards Lili @ Essentially Lili