Category Archives: Essentially Lili Products

Brand, Essentially Lili Products, Skincare Tips

Customer Satisfaction

Posted on by Lili Giglia
Give Thanks for everything
18
Dec

Customer Satisfaction
The best kind is reading & seeing how
Happy your customers are with their amazing results.

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Testimonials

Customer Satisfaction is the Ultimate Success Story..

I’m sure we all love when someone goes the extra mile to provide genuine Customer Service, and that person makes you feel special and important to them. The service industry used to always be about ensuring customers are looked after. We gave the best service which was then communicated to our managers at Performance Review time.

Ironically this seems to be missing lately as businesses are more interested in making their money, rather than connecting with those they are helping. Some situations are so irritating. For example, when you pick up the phone to resolve a crisis or situation, and the person at the other end isn’t interested in helping you fix the problem. Usually, escalation is the only way to have these kinds of problems sorted.

I remember a time whilst travelling in Europe, I wanted to ask the lady at the Customer Service Desk about the trains. Whilst I was asking the question, she proceeded to shut the blinds in my face, her eyes facing downwards as she spoke into her microphone, ‘I’m closed!’ Oh the shock on my face, thinking how can she be sitting at the customer service desk when she didn’t want to help anyone?

This was just so against the grain of what I had been doing all my years working for Blue Chip companies around the globe. Communication is important, as well as being honest and offering assistance to help resolve situations. In my opinion, this makes the best kind of employees, and are the type that Clients and Managers always like to speak positively about.

At Essentially Lili, we have heard good and bad things, all of which is to help improve and build rapport, reputation, and credibility. In our previous Blogs, we don’t always get things right the first time and with feedback, we are able to change, evolve, and improve … or in some cases, scrap altogether!

What we love the best is when someone is brave enough to ask for help. They send us their close up photos of their skin, including the blokes who add, ‘Lili, here are my pics without makeup on!’ … We love that everyone is able to join in our humour!!

Once their products arrive, they follow instructions on when and how to apply and any other advice given. When the note comes back to say ‘OMG I love your product, my skin feels amazing, my feet look better than ever before, the Rosacea / Eczema has calmed down, the Acne has vanished, the Menopause – what Menopause?’… This has been the best Testimonial and the ultimate feel-good story for us.

I recently met with a customer who took a risk when asking about my non-commercial products earlier this year. She tried it, changed her routines, and saw an improvement over a very short period of time. She then moved on from the problem-solving Magic Serum to the lush Frankincense Face Serum. She looks Absolutely Fabulous and for me, showed Customer Satisfaction at a wonderful level! This made us both feel happy to see how a little bit of change can make a massive difference to how one looks and feels!

With an overall holistic approach, we try to help our customers achieve the results they are looking for. We believe that a happy, stress-free, well-nourished and hydrated body reflects on the outside with clear skin, a fresh mind, and a body that functions according to its purpose. One that is out of balance stressed, not well-nourished is like a car that hasn’t had a regular oil change, which chugs along inefficiently. Please don’t get us wrong – we all have moments like this, where we are stressed and out of sync. Though finding the balance that works for us individually is what we try to achieve.

BLOG PARTICIPATION:

Yep, I’m sure you could share some really bad customer service stories with us!! We are looking forward to seeing some fantastic and some cringe-worthy stories from you. Please Don’t be shy!!

Should you wish to Contact us for more information, email info@essentiallylili.com

You can read more About Lili here, see the range of Products on offer at Shop Categories or refer to our Blog Library for more topics covered.

Kind Regards Lili @ Essentially Lili

 

Brand, Essentially Lili Products, Skincare Tips

Pedicures Super Dry Feet

Posted on by Lili Giglia
Tango Lime & Peppermint Feet Products
19
Oct

Pedicures Super Dry Feet

Have you ever thought
‘OMG My Feet!’ are an embarrassing
sight for sore eyes!
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Have you ever thought ‘OMG My Feet’ are an embarrassing sight for sore eyes, whilst looking at the yukky dry skin?  Do you scratch it off whilst watching TV, making a horrible mess on the floor, hoping that no-one notices whilst you get the vacuum cleaner to remove the evidence? 

If you have said ‘Yes’ to these questions, then don’t feel bad – I was the same but probably worse.

I went for a pampering session to get my feet pedicured. I was embarrassed to be honest, thinking that the Beautician was going to see my awful, concrete feet as I referred to them.  They were really dry with cracked skin on my heels.

The gasp I was given when she sat down to start my feet was confirmation that they were pretty bad.   She said, ‘Liil, what happened to your feet?  In all my years doing pedicures, I have never seen such dry feet!

She took photographic evidence, which has conveniently disappeared…. to be honest, you wouldn’t want that kind of information flying around if you were running for the Presidency, right?  Ironically, I wish I had kept the picture to show you the before and after photos instead!

My Beautician puts on the face mask, takes out her electric foot filer, and begins sanding my feet. I felt like I was in a ‘Mr. Bean Movie’. It was so embarrassing to say the least, needing so much work to find new skin underneath.

My pedicure always took longer than normal as the Beautician needed more time to finish and paint my toenails. Crazy huh?

A few months later, in making my Essentially Lili Products for people to try, I thought I would make something to help keep my feet nourished.  I experimented with a few different blends, trying always to keep it natural and easy to apply.The one that I loved the most was had Peppermint and was so delish to smell and felt even better on the skin.  My feet were hydrated, fresh, soft and smooth as they enjoyed the butter, oils and Essential Oils being applied every morning and night!

Peppermint Feet soon became a favourite product.  The home-spa treatment process was easy. The trick with this home pedicure was to gently remove any dry skin from the heels using a foot filer, not the ‘cheese grater’ type apparatus. Rinse off and pat dry both feet.  Using the back of my thumbnail to take approximately half a 1/2 a thumbnail of Peppermint Feet apply the product to the heels, soles, toes, and tops of the feet, gently massaging in the process.   If a little bit of product was used, I was able to put my shoes on without needing to wear socks.   Too much product would just take longer to absorb into the skin in which case, socks would be needed and perhaps a lie down for maximum chillax!

It’s been over a year since I needed to have this long embarrassing pedicure take place.Now I can have a home-spa treatment every day!!

At Essentially Lili, I have often changed a blend to suit others that would otherwise be excluded from using a product.  In the case of the Peppermint Feet which is a favourite, I wanted to make something which included Pregnant & Expecting women so we named it Tango Twinkle Toes.  I think it’s lovely being pampered and included whilst expecting the arrival of your little one(s)!

For those that have stubborn dry feet, I made Lime Foot Repair which contains beeswax and helped heal the cracks, repair the damaged heels, and make that skin new again! The Beeswax works like a barrier, keeping the moisture locked in under the surface!!

This means that everyone can enjoy their home-spa treatment and as there is a product suitable for all.

BLOG PARTICIPATION:

Essentially Lili wants to give you the chance to pamper yourself every day, by giving away some Peppermint Feet & Tango Twinkle Toes to the best stories shared.

I want to hear about your hilarious feet stories, pampering sessions, or anything else that made you feel awkward! Sharing is Caring!

Simply fill in the rest of the following comment with your story in the comments below:
“I never forget the day I took my Super Dry Feet out to…” We will pick a winner by 26th January 2017 and notify the winner via email. Don’t forget to put your details below!

Should you wish to Contact us for more information, email info@essentiallylili.com

You can read more About Lili here, see the range of Products on offer at Shop Categories or refer to our Blog Library for more topics covered.

Kind Regards Lili @ Essentially Lili

 

Brand, Essentially Lili Products, Skincare Tips

Something New

Posted on by Lili Giglia
Something New
26
Sep

Making Infusions for the first time
using Rosemary & Lavender flowers.
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I thought I would try making Something New especially whilst the kids are at school.I love my interruption-free Production Days as it allows me to concentrate and get into an Essential Oils zone!

Today was the day for my first attempt at making infusions using the Rosemary from my garden and Lavender flowers I had collected near our local allotments.The intention for the Rosemary infusion was to use the water for cleansing the skin, whilst the Lavender flowers for gifts or decorations.

After a few days, I would add a natural preservative to ensure they wouldn’t ferment.   I would see what it smells like, feels like, and looks like once it had time to infuse.

Last year I made an oil/water-based lotion that failed badly. In the Evolution & Experiments blog, I wrote how my son climbed into the fridge and knocked the product to the floor: the oil went one way and the water part another. It created such a mess, but confirmed that my attempted blend had failed.

Today I wanted to overcome this epic fail and have another attempt at making a tiny batch of creamy water & oil blend. I used Beeswax, some natural oil, purified water, and borax together with a few Essential Oils to give the lotion other benefits.  The blend was creamy though I wasn’t sure it was the finish I was after. There is definitely room for improvement and adjustment with the next attempt at making the oil/water blend.

We are currently trialing the products to see how they feel on the skin, using it as a deodorant.  It hasn’t irritated my skin or made me feel stinky which are both very positive signs.

As it is All Natural, as per Our Brand – containing NO Chemicals or Unnatural Preservatives , it is safe enough to use on my kids as they get older and require a little deodorising which is another bonus!

I will keep you posted on how the improvements, scents, and the name we give the product when we’re done!  They will be added to our Shop Categories List.

BLOG PARTICIPATION:

If Essentially Lili could make a skincare product JUST FOR YOU, what would it be and why?
What kind of ingredients do you look for when choosing your products?
I look forward to hearing what you suggest and why.Please feel free to add your comments below.I will send samples to a selected 15 people who comment!!

Should you wish to Contact us for more information, email info@essentiallylili.com

You can read more About Lili here, see the range of Products on offer at Shop Categories or refer to our Blog Library for more topics covered.

Kind Regards Lili @ Essentially Lili

 

Brand, Essentially Lili Products, Skincare Tips

Evolution & Experiments

Posted on by Lili Giglia
Evolution & Experiments
12
Sep

From Jar sizes, Labels &
Logo Designs/Development, we begin the next phase of re-branding.
 

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Evolution means development, progression, change and transformation.  They are a great way to describe the evolution of Essentially Lili.

When we started, everything was a process of making quick decisions. Our Jump in with Both Feet approach concerned the labels, our colour codes, information for the customer, designing the logo and building the brand.

There will always be someone who does not understand what we like; nor will they comprehend what’s within our heart and drives us forwards.Colour schemes, for example, is a personal preference.We have had humorous and frustrating times making labels from Essentially Lili’s inception.

We tried all sorts of templates, fonts and had some printer malfunctions too. The worst was the classic ‘We have no ink left in the cartridges after printing a few sheets’!This is when we gave all Essentially Lili products their own colour code.

The labels process is still evolving and improving.We hope to change the design to incorporate all the things we loved about the Evolution process.They will be printed professionally so that we can up-grade Our Brand to the next level.

One thing we didn’t want to do was hastily run to the finish line.We felt so much was important to learn and know beforehand, as we aimed for a little perfection and ultimate customer satisfaction.

Regarding the Evolution of Products, there is always space for improvement after making the batch.  When we make the batch, we check to see how the product sets, then how the balm or serum feels on the skin and combine this with the Customer’s feedback.

Sometimes, the products made don’t even make it passed the blending phase or the setting stages when the feedback is ready!

One time, we were making the Mint Body Butter in a whipped cream formation.  The smell of Peppermint was so delish that we had to keep reminding ourselves it was not for internal consumption!  The door-bell rang when our child arrived home from school.We leaned the whisk to the side of the mixing bowl as we buzzed the door open when we heard the massive CRASH!

The bowl of liquid balm mixed with peppermint fell and was all over the stove, leaving a fraction of the product for us to save!   Urgh, the horror, the clean-up, the butter and oil that needed to be collected, and that delightful smell which we were unable to put on our bodies.  Lesson learned … take the whisk out or don’t answer the door!!

Another time, we were experimenting with making an oil and water-based lotion for the first time. We put the blend into a container to set it in the fridge. A few days later, our son decided he wanted something from the fridge and climbed in reaching for the top shelf where the container was located.  It flew right over the top of him and crashed onto the floor!!!

The water content went one way whilst the oil base went the other!  What a crazy sticky watery mess… though he did provide the feedback about the product which hadn’t worked out!

Sometimes, the product concoction is great for those that use it, whilst the chronic suffers finds the blend not strong enough.Other times, the mix of Essential oils is so spot on that the intended results occur after a few weeks of usage and helps the customer gain their ‘life back’.  Refer to Testimonials.

Our main focus is being able to help people not suffer from aches and discomfort.We have to be open to receiving both positive and negative feedback.This helps us to improve, change, transform, develop, and ultimately Evolve Essentially Lili’s products for Customer satisfaction.

BLOG PARTICIPATION:

We would love to hear from you.Tell us in the comments below about your Essentially Lili Product(s) that you have used and what you love the most about them?

And for those that are brave, we would love to hear about when you tried to do something for the first time, but it had an EPIC fail as we did in our blending experiments!!   It’s not for criticising anyone, but to look back and laugh about what happened instead!We would love to give some products away to those that participate in this!!You have to let us know what you like!

Should you wish to Contact us for more information, email info@essentiallylili.com

You can read more About Lili here, see the range of Products on offer at Shop Categories or refer to our Blog Library for more topics covered.

Kind Regards Lili @ Essentially Lili