Monthly Archives: December 2016

Brand, Friendship, Travels

The Festive Season

Posted on by Lili Giglia
The Festive Season Dubai
24
Dec

The Festive Season

Being amongst family & friends, Sharing, giving, loving, laughing, relaxing &
taking time to appreciate what is important!

This picture was taken in 2012 at Burj Khalifa, Dubai, UAE. The hanging decorative butterflies look like snowflakes!

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We love the Festive Season for all that it represents.For some, it’s about celebrating their religious beliefs. For others, it’s being amongst family and friends:-sharing, giving, loving, laughing, relaxing and taking time to appreciate what is important in life.

For us, we have spent many years abroad and away from our loved ones.

When we first married in Jan 2004, I moved to be with my husband in Dubai, where he was already working. I remember feeling out of place as the newlywed trying to fit in, get a job and make new friends.

There was an Expat Mums group that I asked to join, despite not having a child! I was invited to attend a meeting with this group of ladies, which later changed their name to include women like me who had no little ones at home or school.

Here I met two remarkable women who embraced and accepted me into their family circle and have been our friends ever since. Knowing we had no family in Dubai and not wanting us to be alone, they invited us to be part of their family Christmases and showed us what loving, sharing, laughing, acceptance was all about. We still talk about that 2004 Christmas in Dubai as though it was yesterday, only now their kids are all grown up!!

We meet when we can, whether in the UK over the summer break, or in Dubai on our way back from visiting family in Australia.We feel quite privileged to have shared many wonderful memories together since that time with all of our families.

Today, we reflect on the year 2016. It has been a year of loss and sadness, failures, triumphs, and successes.With hindsight, we wonder what we would have done differently or better with our choices.We look at the friendships we have made and lost along the way and wonder why they are no longer. Some of these friendships were only meant to teach us something about ourselves, whilst others remained for a season. Some have been true relationships that have withstood the test of time and distance. We hope to learn from these chapters in our lives, as our experiences enrich and teach us how to become better and more decent people.

We look at our children and are grateful that they safe and in good health, able to enjoy the freedoms of where they live. We often take these subtle things for granted when in fact, we should be grateful and happy for all that we have.

So on that note, we hope that you have been amongst loved ones, laughing, eating and enjoying each other’s company. We hope no-one has spent the festive season alone.

At Essentially Lili we wish 2017 brings you success, happiness, health, love, peace, joy and the desires of your heart.

Please be kind to one another irrespective of your personal beliefs and ambitions.
Be mindful of those who have less or nothing as we reflect on how lucky and fortunate we are. And let’s make the world a better place for everyone… especially the next generation.

Merry Christmas And Happy New Year to you all from us at Essentially Lili x

BLOG PARTICIPATION:

We would love to hear about your best Christmas and why it was so special to you.

Should you wish to Contact us for more information, email info@essentiallylili.com

You can read more About Lili here, see the range of Products on offer at Shop Categories or refer to our Blog Library for more topics covered.

Kind Regards Lili @ Essentially Lili

Brand, Essentially Lili Products, Skincare Tips

Customer Satisfaction

Posted on by Lili Giglia
Give Thanks for everything
18
Dec

Customer Satisfaction
The best kind is reading & seeing how
Happy your customers are with their amazing results.

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Testimonials

Customer Satisfaction is the Ultimate Success Story..

I’m sure we all love when someone goes the extra mile to provide genuine Customer Service, and that person makes you feel special and important to them. The service industry used to always be about ensuring customers are looked after. We gave the best service which was then communicated to our managers at Performance Review time.

Ironically this seems to be missing lately as businesses are more interested in making their money, rather than connecting with those they are helping. Some situations are so irritating. For example, when you pick up the phone to resolve a crisis or situation, and the person at the other end isn’t interested in helping you fix the problem. Usually, escalation is the only way to have these kinds of problems sorted.

I remember a time whilst travelling in Europe, I wanted to ask the lady at the Customer Service Desk about the trains. Whilst I was asking the question, she proceeded to shut the blinds in my face, her eyes facing downwards as she spoke into her microphone, ‘I’m closed!’ Oh the shock on my face, thinking how can she be sitting at the customer service desk when she didn’t want to help anyone?

This was just so against the grain of what I had been doing all my years working for Blue Chip companies around the globe. Communication is important, as well as being honest and offering assistance to help resolve situations. In my opinion, this makes the best kind of employees, and are the type that Clients and Managers always like to speak positively about.

At Essentially Lili, we have heard good and bad things, all of which is to help improve and build rapport, reputation, and credibility. In our previous Blogs, we don’t always get things right the first time and with feedback, we are able to change, evolve, and improve … or in some cases, scrap altogether!

What we love the best is when someone is brave enough to ask for help. They send us their close up photos of their skin, including the blokes who add, ‘Lili, here are my pics without makeup on!’ … We love that everyone is able to join in our humour!!

Once their products arrive, they follow instructions on when and how to apply and any other advice given. When the note comes back to say ‘OMG I love your product, my skin feels amazing, my feet look better than ever before, the Rosacea / Eczema has calmed down, the Acne has vanished, the Menopause – what Menopause?’… This has been the best Testimonial and the ultimate feel-good story for us.

I recently met with a customer who took a risk when asking about my non-commercial products earlier this year. She tried it, changed her routines, and saw an improvement over a very short period of time. She then moved on from the problem-solving Magic Serum to the lush Frankincense Face Serum. She looks Absolutely Fabulous and for me, showed Customer Satisfaction at a wonderful level! This made us both feel happy to see how a little bit of change can make a massive difference to how one looks and feels!

With an overall holistic approach, we try to help our customers achieve the results they are looking for. We believe that a happy, stress-free, well-nourished and hydrated body reflects on the outside with clear skin, a fresh mind, and a body that functions according to its purpose. One that is out of balance stressed, not well-nourished is like a car that hasn’t had a regular oil change, which chugs along inefficiently. Please don’t get us wrong – we all have moments like this, where we are stressed and out of sync. Though finding the balance that works for us individually is what we try to achieve.

BLOG PARTICIPATION:

Yep, I’m sure you could share some really bad customer service stories with us!! We are looking forward to seeing some fantastic and some cringe-worthy stories from you. Please Don’t be shy!!

Should you wish to Contact us for more information, email info@essentiallylili.com

You can read more About Lili here, see the range of Products on offer at Shop Categories or refer to our Blog Library for more topics covered.

Kind Regards Lili @ Essentially Lili